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FAQ'S

Product & Materials

What type of wool do you use?

We use 100% Pure Merino Wool across our entire range. It’s incredibly soft, breathable, and naturally temperature-regulating—perfect for year-round comfort.

Is Merino wool itchy?

Not at all. Merino wool is known for its fine, smooth fibres. It’s soft against the skin, hypoallergenic, and suitable for even the most sensitive skin, including babies.

Are your blankets safe for babies?

Yes. Our baby blankets are made from natural, chemical-free Merino wool. They're soft, breathable, and gentle on delicate skin.

Care & Maintenance

How do I care for my merino wool purchase?

Click Here for our care information.

Sizes & Styles

What sizes do your blankets and throws come in?

Click Here for our blanket sizes.

Can I personalise a blanket?

Yes! Our Knit Pic and Bonr collections allow for customisation, including names, special messages, or even knitted-in photographs—ideal for gifts and keepsakes.

Orders, Shipping & Returns

How long will it take to receive my order?

Most orders are shipped within 2-5 business days. Custom and personalised orders may take a little longer—we’ll keep you updated throughout the process.

Do you ship internationally?

Yes. Shipping will be calculated at Check out.

What is your returns policy?

We accept returns on unused, non-personalised items within 30 days of delivery. Personalised or custom items cannot be returned unless faulty. See our refunds policy here.

Our Brand

Where are your products made?

All our products are proudly made in Gisborne, Victoria. We’re passionate about supporting Australian wool growers, designers, and manufacturers.

Are your products sustainable?

Yes. We use only natural, renewable fibres and manufacture locally. Our packaging is eco-friendly, and we’re committed to reducing waste and supporting ethical practices.

Gifting

Do you offer gift wrapping or handwritten messages?

Absolutely! We offer complimentary gift wrapping and cards. Simply add your message at checkout, and we’ll make sure your gift is beautifully presented.

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