Refund policy

Due to the custom design nature of our products we do not offer change of mind refunds. They are covered by the consumer guarantees that apply automatically under the Australian Consumer Law (ACL). However, upon request, before the commencement of the custom-made process, we can agree to provide a partial refund based on a pre-agreed value for change of mind.

Payment providers typically do not refund the transaction fees from the original payment when a refund is processed. Additionally, they may or may not charge transaction fees for the refund itself. As a result, we are unable to refund any non-recoverable transaction fees from the original payment, as well as any fees that may apply to the refund transaction.

Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement of refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.

Throw warrants that the Goods will be free from defective workmanship and materials.

The warranty described herein shall be the sole exclusive warranties granted by Throw and shall be the sole and exclusive remedy available to You in addition to other rights and remedies You may have under law in relation to the Goods to which this warranty relates.

All implied warranties including the warranties of merchantability and fitness for use are limited to the Warranty Period.

Correction of defects, in a manner and for the Warranty Period described herein, shall constitute complete fulfilment of all liabilities and responsibilities of Throw to you with respect to the Goods and shall constitute full satisfaction of all claims, whether based on contract, negligence, and strict liability otherwise. In no event shall Throw be liable, or in any way responsible, for any damages or defects in the Goods which were caused by repairs or attempted repairs performed by anyone other than Throw or any authorised service provider.

Throw shall not be liable or in any way responsible for any incidental or consequential economic or property damage, except where Throw is in breach of the guarantees provided to You in accordance with Schedule Two of the Competition and Consumer Act 2010 [Cth], or applicable legislation from time to time.

Before any action is taken or claim made for a fault, the garments must be assessed by our Quality Assurance Officer. A more detailed policy is available. Throw reserves the right to repair or replace or credit the cost of a garment if it is a manufacturing fault.

Warranty coverage does not apply when;

• The Goods have been subjected to fair, wear and tear;
• Unauthorised modifications or repair of the Goods;
• The Goods are damaged as a result of failing to comply with the manufacturer’s care and storage instructions, including but not limited to insect damage;
• The Goods are second hand, in that You are not the original purchaser of the Goods.

Any claims for short deliveries must be made with seven [7] days of the delivery. Any claims for adjustments to an invoice must be made in writing within 30 days of the invoice date.

Throw will not accept goods returned for credit without prior authorisation.

All goods returned must be in the original condition and packaging with proof of purchase. Cost incurred for returning goods will be at Your expense.

You acknowledge that the ownership of Goods delivered by Throw to You is only transferred to You when You have paid all sums owing to Throw on any account whatsoever under these terms and conditions and until such time We have the right to call for or recover the Goods at Our option [for which purpose our employees or agents may enter your premises] and You are obliged to deliver up the Goods if so directed by Us, in accordance with the enforcement procedures outlined in Chapter 4 of the Personal Properties Security Act 2009 [Cth] or any applicable legislation from time to time.

Risk in the Goods shall pass to You upon delivery of the Goods.